Webhooks
Webhooks allow your applications to receive real-time updates about events that happen in your Cue workspace.
Set up a webhook
Create a webhook in your Cue workspace to receive events at your own endpoint.
Verifying requests
Verify that a webhook request comes from Cue with an HMAC SHA256 signature.
Message events
Webhook payloads for inbound messages, outbound messages and message status updates.
Ticket events
Webhook payloads for the ticket created, ticket closed and ticket updated events.
WhatsApp usernames and BSUIDs
How webhooks identify WhatsApp users who hide their phone number with a username and a Business-Scoped User ID (BSUID).