📄️ Set up a webhook
To set up a webhook in Cue you will need the Workspace Owner role. Then you can open your workspace and navigate to Settings > Webhooks > Create Webhook.
📄️ Verifying requests
You can verify inbound requests from our webhooks using HMAC SHA256 verification. Once you've created a webhook you'll see a notice showing you the secret value that you can use for for verifying requests from us. If you need to find the secret again at a later stage you can also find it on the edit page of the webhook.
📄️ Message events
Inbound message
📄️ Ticket events
Below is an overview of the different webhook payloads that customers can receive for ticket events from the Cue platform. The key ticket events include ticketcreated, ticketclosed, and ticketupdated_. Each event provides a specific payload that contains relevant information about the ticket's status and associated data.